Privacy Policy

Last updated: 9 April 2026

1. Introduction

LaLula Wedding Venue respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, request a quote, enquire about weddings or accommodation, make a booking, or otherwise interact with us.

We aim to process personal information in a lawful, fair, and transparent manner and in line with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”).

2. Who We Are

LaLula Wedding Venue
Dinokeng Nature Reserve
Email: info@lalulavenue.co.za
Phone: 082 574 1584

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

• Your name and surname
• Email address
• Phone number
• Wedding date or preferred event date
• Guest numbers
• Accommodation details
• Ages of children where needed for accommodation or rate purposes
• Dietary or special event requirements
• Service provider details you give us for event coordination
• Payment-related information such as proof of payment, reference numbers, and billing details
• Messages, attachments, and other information you send us through forms, email, or WhatsApp
• Technical information such as your IP address, browser type, device information, pages visited, and cookies or similar website technologies

4. How We Collect Your Information

We may collect personal information:

• When you contact us through the website
• When you email, call, or message us
• When you request a quote or make a booking enquiry
• When you provide guest or accommodation information
• When you send proof of payment or booking documents
• When you browse our website
• When you interact with our social media links or platforms

5. Why We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Communicate with you about weddings, accommodation, functions, and viewings
• Prepare quotes, proposals, invoices, and booking confirmations
• Manage guest accommodation and related logistics
• Coordinate dietary requests, event details, and service providers
• Process or verify payments and refunds
• Keep internal records
• Improve our website, services, and customer experience
• Maintain website security and prevent misuse
• Comply with legal, tax, regulatory, and contractual obligations
• Send marketing or promotional communications where you have consented or where the law allows it

6. Legal Grounds for Processing

We process personal information where:

• You have given consent
• It is necessary to take steps at your request before entering into an agreement
• It is necessary to perform a contract with you
• It is required by law
• It is necessary for our legitimate business interests, provided your rights are not unfairly overridden

7. Direct Marketing

We will only send direct marketing communications by email, SMS, or similar electronic means where permitted by law.

Where your consent is required, we will ask for it first. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

8. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary, including:

• Website hosting, maintenance, and technical support providers
• Email and communications service providers
• Payment processors, banks, or payment platforms
• Professional advisers such as accountants, attorneys, or insurers
• Service providers involved in delivering your booking or requested services
• Authorities, regulators, or other parties where disclosure is required by law or to protect our rights

Any third party handling personal information on our behalf must keep it secure and only use it for authorised purposes.

9. Payment Information

Where payments are made through EFT, a payment gateway, or another third-party payment provider, your payment information may be processed by that provider under its own privacy and security rules.

We do not intentionally store full card details on our website unless expressly stated otherwise.

10. Cookies and Website Usage Data

Our website may use cookies or similar technologies to:

• Help the site function properly
• Improve performance and user experience
• Understand how visitors use the site
• Support security and troubleshooting

You can usually control cookies through your browser settings. Disabling some cookies may affect how the website functions.

11. Third-Party Links and Platforms

Our website may contain links to third-party websites or platforms, including social media platforms.

Once you leave our website or interact with a third-party platform, their own privacy policies and terms will apply. We are not responsible for the privacy practices of third-party sites or services.

12. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

While we take reasonable precautions, no website, email, or electronic storage system can be guaranteed to be completely secure.

13. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for:

• The purpose for which it was collected
• Managing enquiries and bookings
• Legal and accounting obligations
• Resolving disputes
• Enforcing agreements
• Internal backup and record-keeping requirements

When personal information is no longer needed, we will delete, destroy, or de-identify it where reasonably possible.

14. Children’s Information

We do not intentionally collect personal information directly from children through the website for independent use.

Where information about children is provided for accommodation, guest, or booking purposes, it must be provided by a parent, guardian, or authorised adult.

15. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion or destruction where appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at info@lalulavenue.co.za.

16. Cross-Border Processing

Some of our service providers may store or process information outside South Africa.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information receives an adequate level of protection.

17. Updates to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published means you accept the updated policy.

18. Contact Us

If you have questions about this Privacy Policy or how we process personal information, contact:

LaLula Wedding Venue
Email: info@lalulavenue.co.za
Phone: 082 574 1584
Dinokeng Nature Reserve